Description

Position Title - Team Member – RL PROCESS Team

Department
Retail Liabilities – Process Unit

Location
Mumbai

Number of Positions
1

Reporting Relationships
Process Manager

Position Grade
M4/M5

Job Role:

Job Role
Writing detailed comprehensive processes basis changes in regulation, product, system etc post analyzing risks and responsibilities from all perspectives & ensuring timely release of the same by liaising with respective stakeholders.
Liaisoning with stakeholders like Compliance / Risk / Product / Legal / OPS etc. to gather information.
Identification of existing processes for revision / updation.
Providing tailor made solutions to Branches for specific business requirements.
Provide assistance to product / operations /management.
The team member will be responsible for ensuring that customer requests for deceased claim settlement are closed within defined TAT of Bank
Any process / policies affecting Retail Liabilities customers will have to be routed through this Team.




Handling query desk for quick resolution of queries / clarifications raised by channel

Job Role

Job Requirements:
Excellent written and oral communication skills
In depth knowledge about Branch Banking Products, Operations and Processes
Knowledge about Deceased claim related process is mandatory
Summary recommendations from SMEs for process improvements and other findings
Should be able to think proactively for process changes from Business Process Re-engineering perspective
Should be aware of competitive practices.
Knowledge of Regulatory Guidelines
Ability to work and close tasks independently
Solid spoken and written Communication skills
Assertive attitude
Positive analytical skills & eye for details
Keen eye for market intelligence and competition.
Strong follow up ability & keenness to complete tasks
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Job Role

If you wish to apply for this job position, please fill your details in the Kotak Quick Track Application Form and mai

📌 Business Process Manager Ho Mumbai
🏢 Kotak Mahindra Bank
📍 Mumbai