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Team Overview
Role Summary
TransUnion is seeking a Lead architect and engineer responsible for building intelligent automation agents that enhance operational excellence across OneTru and US Market Operations. This role will design and deliver AI-driven capabilities integrating monitoring, alerting, and resolution workflows.

This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.
Role Overview And Core Responsibilities
Key Responsibilities
Design and develop AI Ops agents integrating Remedy, Wiki, GCP logging, Airflow, and other sources for intelligent decision making and automated issue resolution.
Enable intelligent monitoring, alerting, and automated incident resolution
Implement guardrails and governance for secure automation and low-risk task execution
Partner with Ops and Engineering teams to identify automation use cases
Improve signal-to-noise ratio through alert tuning and anomaly detection




Drive roadmap for human-in-the-loop to autonomous operations evolution

Required Knowledge And Experiences
Required Skills & Experience
10+ years in DevOps, SRE, or platform engineering
Experience with GCP, logging/monitoring, Airflow, and APIs
Knowledge of AI/ML applications in operations (AIOps)
Robust coding and systems integration skills
Experience building automation at scale

TransUnion Overview:
At TransUnion, we encourage and are committed to creating a real, positive impact and shared sense of purpose within our Workforce for Positive, which empowers our people to grow, innovate and contribute to a better future for our communities and customers. We strive to build an environment where our associates are in the driver’s seat of their professional development— while having access to help along the way. We recognize that success comes when our associates thrive both professionally

📌 Sr Advisor, Ai Ops Bengaluru
🏢 TransUnion
📍 Bengaluru