Description
Job Description:
Tracking and responding to client inquiries and issues by monitoring ticket queues and handling emails.
Coordinating with technical, application support, and project teams to ensure timely completion of assigned tasks.
Handling escalations promptly and resolving them with careful oversight.
Knowledgeable in Azure Entra ID with hands-on experience in core user administration functions.
Basic knowledge of virtual machines, including user creation and security group setup within the VM environment.
Ensuring the best practices are followed by using ITIL frameworks
Skilled in evaluating service request urgency and maintaining SLA commitments.
Working knowledge of PowerShell, with the ability to execute commands and perform basic navigation
Basic understanding of the project management domain and robust hands-on experience in creating process documentation

Responsibilities
Job Requirements:
3-5yrs of experience in Service Desk or Help Center setting




ITIL foundation certified and knowledge on basics of Azure Fundamantals would be a value add
Good knowledge of Infrastructure Management frameworks, Service Management
Hands on ticketing tools like Service Now, Remedy, etc
Identifying critical and severe requests/incidents and able to manage them efficiently
Experience in Outage management and incident management
Versatile to work in rotational shifts
Excellent communication skills
Adaptive & quick learnerTracking and responding to client inquiries and issues by monitoring ticket queues and handling emails.
Coordinating with technical, application support, and project teams to ensure timely completion of assigned tasks.
Handling escalations promptly and resolving them with careful oversight.
Knowledgeable in Azure Entra ID with hands-on experience in core user administration functions.
Basic knowledge of virtual machines, including user creation and security group setup within the VM environment.
En

📌 Kdni Associate Consultant Service Desk Bengaluru (India)
🏢 Bsr
📍 India