Join Us

At Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join us

As a Customer Advocate Senior Associate, you will be responsible for delivering support in achieving metrics and be directly responsible for client satisfaction on service delivery

Position Responsibilities
Performing call/chat/email support to the customers in line with the processes/procedures defined
Ensuring delivery of the best of skills and wills in the Operations
Work in accordance with the Team Leads and highlight any shortcomings in the processes
Identifying and implementing process improvements
Build positive relations and teamwork

Minimum Qualifications
Excellent verbal and written English language skills
Bachelor’s degree from an accredited institution, or must have reached college level with at least 2 years of prior work experience in a BPO and/or captive service organizations




Should have worked in a process driven setting
Need to have prior GMB experience (preferable)
Knowledge of International call /Chat/ Email handling and evaluating skill

Preferred Qualifications
Positive MS PowerPoint and MS Excel skills.
Amenable to work on shifting schedules (e.g early morning and late night)to support different global locations
Ability to manage multiple ongoing tasks and balance workload effectively against deadlines

Advantages
We support you with competitive wages and with comprehensive health care including medical, dental and vision coverage
We support your family with gender-neutral baby bonding leave, 26 week birth-parent maternity leave, and generous life, accident and disability insurance minimums
Employees who work onsite can enjoy free meals and snacks, and fun onsite experiences

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📌 Customer Advocate Senior Associate Hyderabad
🏢 Google Operations Center
📍 Hyderabad