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Lead – HR Shared Services / HR Operations

Location: Pune, India

Role Overview

We are seeking an experienced and highly motivated HR Shared Services Lead to join our HR Operations team in Pune. This role will be responsible for managing end-to-end HR operational processes, ensuring efficient service delivery, and driving continuous improvement initiatives.

The ideal candidate is a solid people leader with deep expertise in HR operations, a customer-centric mindset, and the ability to deliver high-quality services in a fast-paced, global environment.

Note:



This is an HR Operations/Shared Services role and not an HR Business Partner (HRBP) position.

Key Responsibilities
Lead, coach, and develop a team of HR Shared Services specialists, fostering a high-performance and team-oriented culture
Oversee end-to-end HR operational processes across the employee lifecycle, including:
Onboarding and offboarding
Employee data management
Benefits administration
Leave management
HR policy interpretation
Ensure timely and accurate service delivery in line with established Service Level Agreements (SLAs) and operational metrics
Act as a Subject Matter Expert (SME) for HR operations, providing guidance to stakeholders and team members
Identify opportunities for process improvement, standardisation, and automation to enhance efficiency and employee experience
Collaborate with cross-functional teams (HRBPs, Talent Acquisition, Compensation & Advantages) to ensure seamless service delivery
Track, analy

📌 Hr Consultant Pune
🏢 Fujitsu
📍 Pune