Process Documentation Specialist, Senior
We are looking for highly meticulous, organized candidates for the position of documentation specialist. As a documentation specialist you are responsible for outlining a long-term process documentation storage and organization strategy, working with colleagues to ensure consistency of documentation practice across the Support team, and training Support employees on productive documentation usage. Additionally, the documentation specialist will develop, prepare and maintain documentation or training pertaining to Support processes, systems operation, and other technical processes for use by Support team members and Blackbaud employees referencing Support information. Ultimately, you will work with team members across the Support organization to ensure documentation for and about Support processes is accurate, organized and easily accessible.
Responsibilities
Create, edit and maintain Support or Blackbaud end user documentation, which may include e-learning materials
Understand the business requirements,



functional requirements or technical requirements of Support functions to identify improvements and develop documentation for internal and external users
Analyze adoption of Support documentation and tools to determine efficacy and prioritize improvements
Create recent documentation or update existing documentation to accurately reflect changes in Support functions or processes
Research, review, and collect available technical information as basis for Support documentation
Suggest, refine and document improvements to Support documentation and processes
Outline a long-term Support documentation storage strategy
Ensure documentation integrity through regular audits of Support documentation
Control access to Support documentation
Create and maintain templates for documentation standards
Train employees on effective documentation usage
Gain support of Support leadership on documentation and optimization strateg

📌 Process Doc Specialist Hyderabad
🏢 Blackbaud
📍 Hyderabad