As an Associate - QE Shared Services, you will be responsible for ensuring the availability, stability, reliability, and operational readiness of shared test environments supporting multiple application platforms and delivery teams. The role focuses on proactive monitoring, environment lifecycle management, automation, process optimization, and adherence to ITIL-based operational standards to accelerate quality service delivery.

You will work closely with development, quality engineering, infrastructure, cloud, and operations teams to maintain healthy test ecosystems, minimize workplace downtime, and improve testing efficiency through automation, analytics, and continuous improvement initiatives.

Role Responsibilities

• Ensure high availability and operational readiness of shared test environments across multiple platforms and applications.
• Monitor environment health, performance, capacity, and utilization through proactive monitoring tools and dashboards.
• Manage setting provisioning, refreshes, configuration updates,



and maintenance activities while minimizing disruption to testing teams.
• Develop, enhance, and maintain automated sanity and health-check suites to validate setting readiness and application stability.
• Manage and support setting management tools, monitoring utilities, dashboards, and automation frameworks.
• Investigate, troubleshoot, and resolve environment-related issues, coordinating with infrastructure, cloud, network, database, security, and application support teams.
• Perform root cause analysis for workplace outages and recurring issues, driving corrective and preventive actions.
• Implement process improvements to enhance setting stability, reliability, and operational efficiency.
• Ensure adherence to ITIL best practices for Incident Management, Problem Management, Change Management, Release Management, and Service Operations.
• Maintain environment documentation, standard operating procedures, runbooks, and kno

📌 Associate, Quality Engineering Shared Services Pune
🏢 Western Union
📍 Pune