Responsibilities & Key Deliverables

Function: Customer Quality
Industry: Diesel Generating Sets / Power Solutions

Key Responsibilities
Own Customer & Field Quality performance for Engines and DG Sets through structured Root Cause Analysis (RCA) and corrective actions.
Lead resolution of critical and chronic customer complaints in coordination with Manufacturing Plants, Suppliers, Design, and Service teams.
Drive Zero‑Hour Failure and Warranty Failure Reduction projects through Cross‑Functional Teams (CFTs).
Provide advanced technical support to Service teams across applications:
Telecom | Retail | Exports | Higher HP (HHP)
Conduct field visits, service dealer interactions, and supplier visits to address key quality issues and capture Voice of Customer (VOC).
Monitor effectiveness of corrective actions at field level and ensure closed‑loop implementation.
Deliver product technical training and awareness programs for GOEM and Service teams.
Lead process and product audits at Manufacturing Plants, Supplier locations, and GOEMs.




Organize and lead monthly service review meets to track field trends, chronic issues, and action closures.
Ensure daily technical reviews and coordination with internal quality teams.

MIS & Reporting
Prepare and present monthly MIS dashboards covering:
Customer field failures and closure status
Zero‑Hour failures (Customer / GOEM / Warranty)
Warranty project tracking till final closure
Escalate critical trends and risks to management and stakeholders with data‑backed insights.

Technical Knowledge & Competencies
Solid hands‑on knowledge of:
Diesel Engines, DG Sets, Alternators, Control Panels, DG Controllers
Acoustic Enclosures (Canopies), Fuel Systems, Fuel Tanks
Mechanical & Electrical systems of Engines and DG Sets
Working knowledge of CPCB‑IV and BS‑IV emission norms
Robust skills in:
Root Cause Analysis
Cross‑functional coordination
Field quality improvement
Data analysis and reporting

📌 Manager Central Quality Pune (India)
🏢 Mahindra & Mahindra
📍 India