Company Description

At Nielsen, we are passionate about our work to power a better media future for all people by providing powerful insights that drive client decisions and deliver extraordinary results. Our talented, global workforce is dedicated to capturing audience engagement with content - wherever and whenever it’s consumed. Together, we are proudly rooted in our deep legacy as we stand at the forefront of the media revolution. When you join Nielsen, you will join a energetic team committed to excellence, perseverance, and the ambition to make an impact together. We champion you, because when you succeed, we do too. We enable your best to power our future

Job Description
Design and implement the global Zendesk structure, including complex multi-brand instances, custom ticket fields, and advanced routing logic.
Lead the technical side of the Support Portal launch, ensuring seamless API connections between Zendesk and our internal legacy databases.
Build and maintain high-level triggers, and automations to ensure zero-touch routing and personalized client communication.




Own the sandbox-to-production deployment process and ensure all configurations meet Nielsen’s global data privacy and security standards.
Coordinate the creation of release management documentation, follow change management procedures, and review post-deployment KPIs

Working Style
Robust work ethic with innovation through execution
Ability to think and react quickly
Highly collaborative professional who thrives in complex, high-stakes landscapes
Build working relationships inside and outside the organization
Work independently on a small team with a tremendous amount of responsibility
Work in a dynamic environment where current projects pop-up often
Ability to navigate ambiguity and evolving dynamics with a structured approach
Proactive and independence working style to initiate and drive proactive full project initiatives
Solid time management skills.
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📌 Zendesk Architect Bengaluru
🏢 The Nielsen
📍 Bengaluru