Company Description

Raffles is a collection of luxury hotels and resorts worldwide, each distinguished by its luxury, elegance and residential charm. Raffles Hotels & Resorts are one-of-a-kind properties, each one a landmark in its respective city, positioned at the top of its local market and rated among the very best in the world.

Job Description

What you will be doing:

Reporting to the Manager, Front Office, responsibilities and essential job functions include but are not limited to the following:
Demonstrating Reception, Concierge, and Operator standards of Service & Operational Procedures in all interactions and comply with all brand, hotel and departmental policies and procedures
Must comply with most current Accor and Sofitel standards
Have a complete working knowledge of all applicable systems, machines, and devices
Be a driving force for the brand loyalty program. Enroll recent ALL loyalty members and update guest ALL profiles. Upon check-in any guest without an ALL membership must be asked if they are a member, celebrating loyalty and if not member,



subsequently offered enrollment
Adhere to and promote the Company’s Health & Safety policies to ensure a protected work workplace and be knowledgeable about all safety & emergency procedures
Be able to handle promptly and effectively any queries arising from guests including in-room dining order taking. Following up with guests as needed within 20 minutes.
Make and/or modify any hotel, restaurant, tour, and transportation reservations. Enter into respective computer software
Maintain, monitor, and ensure all requests are logged and responded to in the computer system, Opera and common inboxes among other systems
Maintain knowledge of hotel amenities and services, hotel features, hours of operation, and hotel layout including room types, rates and descriptions
Maintain knowledge with the hotels rooming procedure and assist as needed, ensuring all guests are escorted to their room/suite and full

📌 Front Office Ambassador Jaipur (India)
🏢 AccorHotel
📍 India