Industry/Sector
Not Applicable
Specialism
Managed Services
Management Level
Senior Associate
Job Description & Summary
Instructions:

Additional Responsibilities:
Supports enterprise application operations within managed services environments. Assists with controlled break/fix configuration changes, minor scripting adjustments, workflow orchestration activities, and incident troubleshooting. Contributes to monitoring health checks, log analysis, escalation coordination, and automation initiatives. Helps maintain runbooks, validate change executions, and drive continuous improvement across operational processes and application support activities.
Minimum Degree Required: Bachelors
Degree Preferred: Bachelors or master’s in science, Computer Science, Engineering
Minimum Years of Experience: 4–8 year(s)

Certifications Required: None

Certifications Preferred:
Required / Mandatory Knowledge/Skills:
Strong experience supporting enterprise applications in production environments;
Hands-on experience with C#, .NET,



or similar object-oriented programming languages for scripting or minor code updates
Solid understanding of enterprise application (EA) architecture concepts, including multi-tier systems, integrations, and dependencies
Experience working with orchestration or workflow tools
Strong troubleshooting skills using logs, monitoring dashboards, and error trace analysis
Experience managing break/fix configuration changes in controlled production environments
Experience collaborating across infrastructure, application, and cloud teams
Solid documentation skills for runbooks, SOPs, and operational playbooks
Positive at scripting (Powershell/C#/Shell)
Experience in OCR tools

Preferred Knowledge/Skills:

Supports enterprise application environments such as document management or workflow platforms;
Supports minor C# script adjustments and configuration changes within established frameworks;
Supports orchestration workflows and automation initiatives

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