Description
Product Manager - POS

Responsibilities
End-to-End Onboarding Ownership
Manage the complete merchant onboarding lifecycle across physical and digital channels (CA, 811, PB), ensuring seamless integration, compliance, and consistent customer experience.
Product Adoption & Growth Enablement
Drive adoption of POS, Sound Box, and QR solutions through unified onboarding journeys, working closely with business and sales teams to meet growth objectives.
Post-Go-Live Support & Issue Resolution
Oversee stabilization after launch, act as SPOC for issues, manage escalations, and conduct root cause analysis with tech, ops, and compliance teams.
Training & Team Enablement
Design and deliver training programs for internal teams and partners, ensuring readiness during product launches, updates, and onboarding changes.




Channel Management & Documentation Governance
Handle requirement gathering, prioritization, and rollout of enhancements while maintaining forms (AOF, AMF, QR), version control, compliance, and process training.

Qualifications
Solid understanding of digital & physical onboarding journeys
Knowledge of payments, POS, SB and QR products
Experience in journey ownership, go‑live management, and stabilization
Stakeholder management across business, tech, and ops
Training and channel management capability
High attention to compliance, documentation, and process governance

📌 Product Manager Pos Ho Mumbai
🏢 Kotak Mahindra Bank
📍 Mumbai