Program Manager- Field & Channel
Description -
Program Manager – Field & Channel ProgramsRole Summary

Lead and drive end-to-end Field & Channel programs spanning transformation, service delivery optimization, partner enablement, and operational excellence. The role acts as a central integrator across markets, global operations, and cross-functional teams to ensure successful execution of strategic initiatives aligned to customer, partner, and business outcomes.

Key Responsibilities
Program Leadership & Execution
Lead large-scale Field & Channel programs (transformation, deployment, digitalization, cost optimization)
Own end-to-end delivery: scope, milestones, dependencies, risks, and outcomes
Ensure alignment with F&C; strategic priorities (customer experience, cost-to-serve, service excellence)
Drive structured governance (cadence, reviews, reporting)
Cross-Functional Integration
Act as the single point of coordination across:
Field Delivery
Channel Operations
Partner/Supplier Management
Finance, Strategy & Transformation teams




Ensure seamless execution across global, regional, and market stakeholders
Partner & Channel Enablement
Drive programs related to partner lifecycle, service enablement, and capability building
Support scalable channel delivery models and ecosystem readiness
Partner with PSDMs, Channel Ops, and market teams on performance improvements
Operational Excellence & Performance Management
Define and track program KPIs (e.g., SLA adherence, cost, productivity, CSAT impact)
Drive continuous improvement initiatives across:
Dispatch & case management
Field service delivery
Channel operations
Leverage analytics and insights for decision-making
Transformation & Digital Initiatives
Lead initiatives across automation, tool optimization, and digital transformation
Drive process simplification and standardization
Support adoption of recent capabilities (AI, analytics, telemetry-driven services)

6.

📌 Program Manager Field Bengaluru
🏢 Hp
📍 Bengaluru