Job Summary

We are seeking a highly motivated Support Portfolio Manager to support the development, management, and growth of our Customer Success, and Support Services portfolio. This role is ideal for an early-career skilled who is passionate about technology, customer experience, and business strategy.

The Support Portfolio Manager will work closely with cross-functional teams including Support Delivery, Customer Success, Sales, Marketing, Finance, and Product Management to help define our offerings, analyze business performance, and improve customer outcomes.

Job Requirements

Portfolio Management
Support development and lifecycle management of service offerings
Assist in defining service packages, pricing models, and GTM materials
Maintain service catalogues, documentation, and knowledge repositories

Business Analysis
Analyse service adoption, revenue, profitability, and customer satisfaction metrics
Develop dashboards and reports to track portfolio performance
Conduct market and competitive research to identify trends and prospects

Customer Experience




Gather feedback from customers, sales, and delivery teams
Identify opportunities to improve onboarding, adoption, and support experience
Participate in customer interviews and feedback sessions

Cross-Functional Collaboration
Partner with Support Delivery, Customer Success, Sales, Product, and Marketing teams
Coordinate launches of recent service offerings
Support enablement content and internal communications

Process Improvement
Drive initiatives to enhance operational efficiency and service scalability
Document business requirements and workflows
Contribute to transformation and automation projects

Key Competencies
Customer-first mindset
Analytical thinking
Business acumen
Communication and storytelling
Collaboration and teamwork
Curiosity and continuous learning
Project management fundamentals

What You’ll Learn
Services portfolio strategy and lifecycl

📌 Support Portfolio Manager Bengaluru (India)
🏢 NetApp
📍 India