Business Analytics and Transformation Program Manager
Description -
Customer Solution Center
Business Center of Excellence (COE)
Role Summary
The role combines business analytics, strategic insights, transformation governance, and program execution within the Business COE. You will drive data-led decision making, support enterprise transformation initiatives, standardize operational practices, and enable leadership visibility across programs, performance, and business impact.
You will act as a bridge between strategy, operations, analytics, and transformation teams to identify opportunities, improve execution maturity, and accelerate business outcomes.
Key Responsibilities
Business Analytics
Analyze market trends, customer behavior, competitor movements, and industry benchmarks.
Build business cases and chance assessments for strategic initiatives.
Develop forecasting models, performance insights, and operational trend analysis.
Conduct data analysis on volume, productivity, cost, customer experience, and transformation impact.
Support leadership with executive-ready dashboards, reports, and insights.
Identify operational gaps, efficiency opportunities, and business risks.
Partner with cross-functional teams to convert data into actionable recommendations.
Transformation Program Management
Lead and govern transformation initiatives across the COE.
Drive program planning, milestone tracking, risk management, and execution governance.
Establish standardized operating mechanisms, reporting structures, and review cadences.
Support digital transformation initiatives including automation, AI adoption, process optimization, and operational redesign.
Coordinate with business stakeholders, operations, finance, product, and technology teams.
Track program perks realization including productivity gains, cost optimization, and customer impact.
Manage change management activities, stakeholder communication, and executive updates.
Support c
📌 Business Analytics And Transformation Program Manager Bengaluru (India)
🏢 Hp
📍 India