Role Responsibilities:
Supervise and motivate vendors to meet tele-collections targets.
Review and improve call center performance through KPIs and feedback.
Handle coaching, attrition, shrinkage, and team development activities.
Analyze and report performance metrics to senior management.
Job Requirements:
3–5 years of experience in tele-collections and vendor supervision.
Robust understanding of call center operations, KPIs, and coaching.
Hands-on experience with performance tracking and team handling.
Result-oriented with excellent people management skills.
📌 Team Leader For Ma Collection Jamshedpur
🏢 home credit
📍 Jamshedpur
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