As a Productivity Applications Technical Advisor, you'll be a friendly voice, providing world-class troubleshooting and technical support. You ll continue to keep your skills sharp by learning about the ever-changing world of third-party enterprise tools and Microsoft 365 applications, supervise trending issues and creatively work to tackle these issues to keep Cisco employees online and productive.
Main responsibilities include the following:
Engage global Cisco employees via chat and phone to support a variety of third-party applications and tools, such as:
Advising on the Cisco standards for different third-party enterprise tools and Microsoft 365 applications
Installation, troubleshooting and use of any of these various applications
Assistance with migrating from non-standard tools to Cisco standard applications
License provisioning and access issues

Additionally, you will:
Thoroughly document the support engagement
Monitor and report trending issues
Be an advocate for the Cisco standard applications ecosystem, sharing tips and tricks




Stay up to date with changes in the Cisco standards and upgrades of the applications through internal training prospects, supervising technical publications and industry trends
Collaborate with the Knowledge Management team to improve support content
Connect with engineering teams to collaborate and find solutions
In addition to these core responsibilities, successful candidates will participate in Escalation Desk and/or our Change Management program after 6 to 12 months in role. These additional responsibilities can include:
Provide weekend on-call for Escalations/Operations (one weekend a month on average)
Active participation in escalations, presentations, readouts and meetings during the workday while delivering consistent results in role
Flexibility, adaptability, and urgency to manage multiple urgent requests with priority

Who You'll Work With
You will work directly with your team of Produc

📌 Support Operation Advisor/engineer Bengaluru
🏢 Cisco
📍 Bengaluru