About the Job
The Business Analyst provides insights for strategic decision-making and achieving corporate goals, while also aiding in process development, operationalization, and reporting within the Quality domain of contact centers.
As a Business Analyst, You Will
Requirements Gathering Analysis
Identify analysis needs, coordinate with teams, and finalize specific requirements.
Gather, validate, and document both business and functional requirements from stakeholders, customers, or business users.
Analyze, comprehend, and document current processes through participation in brainstorming sessions, root cause analysis, or other discovery practices with stakeholders.
Project Coordination Management
Monitor progress on work items and maintain regular communication with project team members.
Ensure adherence to project timelines and deliverables by the project team.
Provide status updates on project progress, highlight key milestones, and escalate decisions to leadership for guidance.
Meeting Communication Management




Capture detailed minutes of meetings (MOMs) and distribute relevant information to stakeholders.
Communicate plans, actions, risks, and issues with key stakeholders.
Data Analysis Reporting
Collect, clean, organize, and present insights from data headers or metrics.
Perform analysis of business processes, identify issues, and recommend solutions or improvements.
SQL Proficiency: Robust SQL skills for data extraction, manipulation, and analysis; ability to write complex queries. Experience working with BigQuery is highly preferred.
Proficient in analyzing complex data sets to identify trends, patterns, and insights.
Proven ability to translate data into compelling business cases, visualizations, and reports.
Expertise with data visualization tools such as Looker Studio, Tableau, Power BI, or other similar tools.
Experience with statistical methods, and familiarity with predictive analytics, machine learning, or

📌 Business Analyst Secunderabad (India)
🏢 IntouchCX
📍 India