Key Responsibilities
Client Engagement & Discovery
Lead workshops and discovery sessions to understand client business processes and requirements.
Serve as the primary liaison between clients and delivery teams.
Solution Design & Implementation
Translate business requirements into functional specifications.
Design and configure Dynamics 365 CE solutions, including Customer Insights and Journeys.
Conduct fit-gap analysis and prototype business processes.
Ensure seamless integration with systems like IVR,
📌 Ce Functional Lead Pune
🏢 HITACHI SOLUTIONS
📍 Pune
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