We are looking for a customer-focused and detail-oriented Customer Support Executive to provide prompt and qualified assistance to customers through chat.

Key Responsibilities
Respond to customer inquiries via live chat in a timely and skilled manner.
Resolve customer issues related to products, services, orders, or accounts.
Provide accurate information and guide customers through solutions.
Escalate complex issues to the appropriate team when necessary.
Maintain a high level of customer satisfaction through quality interactions.
Document customer interactions accurately in the CRM system.
Meet response time, resolution time, and quality standards.
Handle multiple chat conversations simultaneously while maintaining accuracy.
Stay updated on company products, services, and policies

Selection Process

HR interview

Operations interview

Typing test (minimum 30 WPM)

Mock chat round

Essay writing

Pay: ₹15,330.00 - ₹20,500.00 per month

Work Location: In person

📌 Customer Support Executive Indore
🏢 CHARISMA GROUP
📍 Indore