Job Summary

A Customer Care Executive is responsible for handling customer inquiries, resolving complaints, providing product or service information, and ensuring a high level of customer satisfaction. The role requires excellent communication skills, problem-solving abilities, and a customer-focused attitude.

Key Responsibilities
Resolve customer complaints and provide appropriate solutions within the specified time.
Maintain accurate records of customer interactions and transactions.
Provide information about products, services, policies, and procedures.
Follow up with customers to ensure issues are resolved satisfactorily.
Escalate complex issues to the relevant department when necessary.
Meet customer satisfaction and service quality targets.
Build and maintain positive relationships with customers.
Assist customers with order processing, account updates, and service requests.
Ensure compliance with company policies and customer service standards.

Pay: ₹15,000.00 - ₹22,000.00 per month

Perks:
Health insurance
Paid sick time
Provident Fund

Work Location: In person

📌 Customer Care Executive Pune
🏢 Brainbees Solutions
📍 Pune