Job Description Senior Operations Manager – Medical Devices
Location: Kolkata
Shift: 12 PM – 11 PM
Qualification: Graduate in Life Sciences, Pharmacy, Biotechnology, Biomedical Engineering, or Mechanical Engineering
Experience: 12+ Years
Are you a seasoned leader with extensive experience in the Medical Devices industry and a proven track record of managing large-scale operations? We are looking for a energetic Senior Operations Manager to drive operational excellence.
Key Responsibilities
Lead end-to-end global Product Quality Complaint (PQC) operations for a team of approximately 200+ professionals.
Ensure regulatory compliance, audit readiness, CAPA governance, and quality performance across complaint management processes.
Manage customer escalations and build solid stakeholder and client relationships.
Drive operational transformation through automation, AI, analytics, and continuous improvement initiatives.




Lead strategic governance programs and support regulatory inspections and audits.
Deliver business outcomes by achieving KPIs, SLAs, financial targets, and customer satisfaction goals.
Build and develop high-performing teams while fostering a culture of quality and compliance.
Required Experience
12+ years of experience in the Medical Devices industry, preferably in a Medical Devices BPO environment.
8–10+ years of leadership experience managing large-scale global operations.
Robust expertise in:
Product Quality Complaints (PQC)
Post Market Surveillance (PMS)
Vigilance
Quality & Customer Quality Operations
CAPA Programs
Complaint Handling Systems
Regulatory Compliance & Audits

📌 Senior Manager West Bengal
🏢 Wipro
📍 West Bengal