Job Summary:

The Deputy General Manager – IT is the operational backbone of the IT Infrastructure function, owning day-to-day delivery across Cloud Infrastructure, Enterprise Networking, and IT Operations & Site Reliability Engineering (SRE). This is a techno-managerial role for a hands-on technology leader who can run a 24×7 mission-critical airline IT operations, hold technical authority over AWS/Azure architecture and network design, lead and mentor a multi-location team. It offers a genuine individual-contributor-to-people-leader growth path, with direct accountability for uptime, incident response, capacity planning and cost discipline.

Key Responsibilities:
Managerial & Leadership
Lead and develop a multi-disciplinary team spanning Infrastructure, Cloud, Networking, DBA, SRE with direct people-management responsibility for team leads.
Work with the Sr. GM, IT in strategic reviews, budget forums, vendor negotiations and executive/board-level reporting as required.
Drive a culture of accountability, predictability and continuous improvement, embedding SOPs,



RACI ownership and measurable SLAs across all operational teams.
Manage relationships with AWS, Azure, Sophos, telecom carriers, ISPs, MSPs and infrastructure vendors, including contract governance and performance reviews.
Partner cross-functionally with organizational departments and sub-departments within the IT function to align IT delivery with business priorities.
Own IT operations budgeting and cost governance, including cloud spend optimisation, run-rate forecasting and capex/opex planning.
Support ISO 27001 surveillance audits, GDPR/SOX-aligned controls, and broader IT governance, risk and compliance obligations.
Cloud Infrastructure (Emphasis Area)
Own the end-to-end AWS cloud workplace – architecture, capacity, cost and reliability – spanning EC2/ECS, RDS, CloudWatch, IAM, Secrets Manager, CloudTrail, VPC/NAT, DAX, ACM and related services.
Provide technical leaders

📌 Deputy General Manager Mumbai (India)
🏢 Akasa Air
📍 India