Novel Office is looking for a Spanish Customer Support Executive to support our international clientele. The role involves handling customer interactions, understanding customer requirements, and providing timely and qualified assistance to Spanish-speaking and US-based clients.

Role & responsibilities
Handle customer queries through calls, emails, and other communication channels.
Communicate confidently with Spanish-speaking and US-based clients.
Understand customer concerns and provide appropriate solutions or assistance.
Coordinate with internal teams to ensure timely resolution of customer issues.
Maintain accurate records of customer interactions and follow-ups.
Deliver a skilled and customer-focused experience.

Preferred candidate profile
Spanish proficiency:



B2C1 level (CEFR) preferred.
Excellent English communication skills, both verbal and written.
Comfortable communicating with US clients and international customers.
Willingness to work US night shifts.
Robust listening, interpersonal, and problem-solving skills.
Customer-focused and professional approach.
Comfortable working in a rapid-paced international environment.
Basic knowledge of CRM/ERP tools and MS Office is preferred.
Prior customer support experience is an advantage; strong freshers may also apply.

📌 Spanish Customer Support Executive Bengaluru (India)
🏢 Novel Office
📍 India