Job Description

Purpose of the role
To support the customer care team and deal with customer needs/requests through the provision of effective communication and attention to detail.

Accountabilities
Management of customer requests and enquiries through various communication channels including chat, email and phone.
Provision of detail orientated and time efficient information to customers regarding their accounts, products, and services.
Management of customer complaints and issues and escalating complex issues to senior customer care representatives when required to provide a resolution.
Participation in training and development initiatives to improve customer skills, knowledge and services.
Identification of industry trends and developments to implement best practice in customer care.
Management and maintenance of customer records and documentation to ensure compliance and accuracy.
To support the customer care team and deal with customer needs/requests through the provision of effective communication and attention to detail.

Analyst Expectations




To meet the needs of stakeholders/ customers through specialist advice and support
Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles.
Likely to have responsibility for specific processes within a team
They may lead and supervise a team, guiding and supporting career development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources.
If the position has leadership responsibilities, People Leaders are expected to demonstrate a transparent set of leadership behaviours to create an setting for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
OR for an individual contri

📌 Senior Advisor Noida
🏢 Barclays
📍 Noida