Description
We are looking for a customer-focused and experienced Elite Banker - Inbound to support branch banking operations and deliver high-quality service to walk-in customers. The Elite Banker will play a key role in servicing clients across segments, resolving queries, and supporting the Service Officer as needed. This role also involves non-transactional servicing, reconciliation, and cross-selling of financial products.Service walk-in customers across all segments, ensuring prompt and courteous assistance

Generate leads for Recent-To-Bank (NTB) customers and actively cross-sell financial products

Act as a backup to the Personal Banker during peak hours or absences

Handle non-transactional servicing tasks such as audit support and reconciliation of branch accounts

Resolve customer queries efficiently and professionally

Identify and capitalize on business prospects sensed during customer interactions





Deliver a high-quality customer experience to encourage retention and positive word-of-mouth

Ensure compliance with internal policies and regulatory guidelinesCustomer Service, Branch Banking Operations, Service Delivery, Client Servicing, Query Resolution, Teamwork, Non-transactional Servicing, Reconciliation, Cross-selling, Financial Product Knowledge,Compliance, Regulatory Knowledge, Risk Management, Data Analysis, Time Management, Organizational Skills, Adaptability, Proactiveness, Empathy, Confidentiality, Financial Acumen, Negotiation Skills, Relationship Building, Digital Literacy, IT Proficiency, Fraud Prevention, Ethical Conduct, Multitasking, Stress Management, Decision-making, Critical Thinking

📌 Elite Banker Inbound Branch Banking Service Hyderabad
🏢 Kotak Mahindra Bank
📍 Hyderabad