Responsibilities

Job Summary

We are looking for an experienced general QA Analyst (5+ years) to join our team and play a key role in ensuring the quality and uptime/availability of our enterprise ecosystem, which includes Microsoft Dynamics 365 ERP (Sales/CRM, Project Operations, Financial Back-office & Operations), as well as other platform solutions such as ServiceNow, CPQ SaaS, Subscription Billing, and multiple other Integrated Software Vendors (ISV’s).

This position involves creating and maintaining comprehensive QA documentation, including test plans, test cases, results, and reports, as well as supporting other QA analysts across different projects when needed. The focus will be on testing new and existing software, verifying updates, as well as both maintaining existing and developing current test cases.

We are looking for a detail-oriented, proactive QA skilled who thrives in teamwork, is passionate about quality, and is focused on delivering reliable, well-tested software solutions.

Essential Duties and Responsibilities




Develop and continuously improve test execution, ensuring transparency and efficiency of the QA process
Identify positive and negative test conditions from user stories, backlog items, and technical documentation
Execute test cases, document results, track bugs, and report progress to stakeholders
Collaborate closely with Business Analysts, Business Stakeholders, Business Process Architects, Project Managmenet, Third party service providers, and software developers and product owners to ensure quality across releases.
Other duties assigned as needed

Skills and Abilities

Must-Haves:
5+ years of experience in software testing
Solid understanding of SDLC, STLC, and main testing types and techniques
Experience in functional, regression, integration, and UI/UX testing
Experience with bug tracking and test management tools (Microsoft ADO, Jira, Zephyr or similar)
Experience with browser DevTools for debugging and netw

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