The candidate will be required to work with project planning team to develop deployment/training schedules. He will be nurtured to lead as the Subject Matter Expert (SME) on the technology platforms such as CRM, HRMS, to name a few.
Experience Essential
Product implementation industries, responsible for project scoping, delivery, and overall client satisfaction
Job Responsibilities
Take initiatives and be proactive to identify and improve the customer engagement process.
Review customer complaints/support issues and concerns, seek effective resolutions from Product Support teams, and seek to improve all aspects of the customer experience with the company.
Responsible for customer satisfaction, supported by CSAT/NPS metrics, resulting in
📌 Customer Success Manager Noida (India)
🏢 Denave
📍 India