JOB DESCRIPTION – QUALITY EXECUTIVE

Position: Quality Executive
Department: Quality / Operations
Reporting To: AGM – Operations / Quality Manager
Location: C Kare Health Group

Job Purpose

The Quality Executive will be responsible for monitoring and maintaining quality standards across dental departments and hospital-associated clinics. The role involves ensuring compliance with clinical, operational, documentation, patient-safety, and service-quality standards, while identifying gaps and implementing corrective actions.

Key Responsibilities1. Quality Monitoring
Conduct regular quality audits of dental departments and clinics.
Monitor compliance with established SOPs, policies, and clinical protocols.
Identify deviations, process gaps, and areas requiring improvement.
Maintain quality audit records and follow up on corrective actions.
Clinical Documentation & Compliance
Verify that patient records are complete, accurate, and properly documented.
Monitor compliance with mandatory clinical examination and documentation requirements.




Review treatment records, consent forms, treatment plans, and relevant clinical documentation.
Report documentation gaps to the concerned doctors and department heads.
Patient Safety & Service Quality
Monitor adherence to patient-safety procedures and infection-control practices.
Review patient complaints, feedback, and service-related incidents.
Coordinate with concerned teams to identify the root cause of issues.
Ensure corrective and preventive actions are implemented and documented.
Operational Quality
Monitor department processes including appointments, patient flow, follow-ups, recalls, billing coordination, and treatment documentation.
Conduct periodic checks of departmental checklists and registers.
Ensure operational procedures are followed consistently across locations.
Identify prospects to improve efficiency and patient experience.
Reporting & Analysis
Prepare daily, week

📌 Quality Executive Kozhikode
🏢 c kare health group
📍 Kozhikode