Account Manager – QuestionPro

Location:
Goa, India |
Full-time, On-site

QuestionPro
is looking for an experienced
Account Manager
to manage and grow relationships with our US-based customers. This is a commercially focused role where you will own a portfolio of accounts, drive renewals, identify expansion opportunities, and build long-term relationships with key decision-makers.

What you’ll do:
Own a portfolio of
US-based B2B SaaS customers
and build robust, long-term relationships with key stakeholders.
Manage the complete account lifecycle - engagement, renewals, retention, upsell and cross-sell.
Proactively identify customer needs and convert them into expansion opportunities.
Lead
renewal conversations, commercial negotiations and deal closures
.
Conduct regular customer reviews/QBRs to understand usage, business needs, challenges and future requirements.
Run product demos and introduce customers to relevant QuestionPro solutions and new capabilities.
Work closely with Sales, Product, Support,



Services and Research/Panel teams to deliver the right solutions.
Understand customer use cases and recommend relevant QuestionPro products, services and integrations.
Identify churn risks early and take proactive action to retain and grow accounts.
Maintain accurate account, chance and renewal information in the CRM.

What we’re looking for:
5+ years of experience in the SaaS industry
, preferably in Account Management, Customer Success or B2B Sales.
Experience managing
B2B SaaS accounts in the US/North American market
.
Proven experience owning
renewals, upselling, cross-selling and commercial negotiations
.
Strong communication, presentation, negotiation and relationship-building skills.
Comfortable working directly with decision-makers and understanding business requirements.
Ability to independently manage multiple accounts, prioritize opportunities and drive results.
Robust commercial mindset with a customer-first approach.
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📌 Sales Account Manager Goa
🏢 QuestionPro
📍 Goa