Operations Manager – Job Description

Position: Operations Manager
Department: Operations / Hospitality
Location: Mumbai
Industry: Food & Beverage / Hospitality
Experience: 5+ years in F&B; / Restaurant Operations

Job Summary

We are looking for an experienced Operations Manager to oversee day-to-day restaurant operations, ensure smooth business functioning, maintain service standards, manage teams, and drive operational efficiency and profitability.

Key Responsibilities
Manage overall operations across assigned restaurant outlets.
Ensure smooth opening, closing, and daily operational activities.
Lead and manage restaurant teams, including FOH and BOH coordination.
Monitor service quality, guest satisfaction, and operational standards.
Manage staffing, manpower planning, attendance, and team productivity.
Conduct regular outlet visits and identify operational gaps.
Monitor sales, food cost, labour cost, wastage, and operational expenses.
Coordinate with HR, Finance, Purchase, Kitchen, and Senior Management.
Ensure compliance with company policies, SOPs,



hygiene, and safety standards.
Handle customer complaints and resolve operational issues effectively.
Drive sales growth, upselling, and outlet performance.
Conduct staff training and performance reviews.
Prepare and analyse daily/weekly/monthly operational reports.
Ensure inventory control and minimize wastage and pilferage.
Support new outlet openings and operational projects when required.

Requirements
Graduate in Hotel Management / Hospitality or related field preferred.
5+ years of experience in restaurant/F&B; operations.
Robust leadership and team-management skills.
Positive knowledge of restaurant P&L;, food cost, manpower, and inventory control.
Excellent communication and problem-solving abilities.
Robust understanding of SOPs and hospitality service standards.
Willingness to travel between outlets as required.

Key Skills

Restaurant Operations | Team Management | P&

📌 Manager Operations F&b Goregaon
🏢 Kamat Hotels India
📍 Goregaon