Role & responsibilities
Handle customer queries and complaints through email.
Provide accurate information on orders, products, returns, refunds, and replacements.
Resolve customer issues within defined TAT and quality standards.
Maintain skilled and empathetic communication.
Escalate complex issues to the relevant teams when required.
Ensure accurate documentation and timely follow-up on customer cases.
Preferred candidate profile
Excellent written communication skills.
Customer-focused and problem-solving mindset.
Basic computer and email handling skills.
Prior experience in customer service/email support preferred.
Ability to work in a target-driven setting.
📌 Customer Service Executive Email Gurugram (India)
🏢 Mamaearth
📍 India
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.