Vacancy No

VN185

Location City

Bengaluru

Location Country

India

Business Unit

Global Delivery

Employment Type

Full time

About Systal

We are Systal: a global managed network, cloud and security transformation specialist.

We provide complex and strategic technology services for enterprise businesses, managing 200,000+ assets across 93 countries. These services help our customers achieve strategic technology transformation and maximise the business value, security and cutting-edge potential of their IT infrastructure

Description

As part of a new project supported by our Bangalore team, the L3 Automation & workflow Engineer will design, support and improve workflow automation, runbook execution and service automation across Service Desk and Colleague Experience processes.

Key Responsibilities
Identify automation prospects across Service Desk, CE, Tech Bar, request fulfilment and recurring incidents.
Support workflow design for repeatable tasks, standard requests and resolver handoffs.
Work with ServiceNow, AskIT, AI,



runbook and automation tooling where in scope.
Translate operational issues into automation candidates and improvement backlog items.
Support automation of common fulfilment tasks where access, approval and controls are agreed.
Work with L1, L2, L3 and SRE/resolver teams to ensure runbooks are usable by front-office teams.
Support measurement of automation benefits, including demand reduction, FTF improvement and reduced manual effort.
Maintain automation documentation, control evidence and operational handover material.

Key Requirements
Workflow automation, ServiceNow workflow / Flow Designer / App Engine or equivalent.
Understanding of ITSM processes, request fulfilment and incident triage.
Scripting or automation platform experience.
Ability to translate operational processes into repeatable workflows.
Awareness of security, change control and audit requirements.
Confirmed automation tooling, ServiceNow workf

📌 Automation Bengaluru
🏢 Systal Technology Solutions
📍 Bengaluru