Job Summary

We are looking for a Customer Success Executive (CRE) who will be responsible for building and maintaining solid customer relationships, assisting customers throughout their journey, addressing queries, coordinating follow-ups, and ensuring a positive customer experience. The ideal candidate should have excellent communication and interpersonal skills, a customer-focused approach, and the ability to work towards customer engagement and conversion targets.

Key Responsibilities
Handle inbound and outbound customer calls professionally and effectively.
Understand customer requirements and provide accurate information about the company’s products and services.
Guide customers based on their requirements and provide suitable solutions.
Address customer queries, concerns, complaints, and feedback promptly.
Build and maintain robust relationships with customers through regular communication and follow-ups.
Follow up with customers to ensure satisfaction, continued engagement, and repeat business.
Identify opportunities for customer retention, upselling,



and cross-selling.
Maintain accurate records of customer interactions, follow-ups, and customer details in the CRM.
Coordinate with internal teams to ensure timely resolution of customer concerns.
Follow up with leads and customers and support the conversion process.
Meet assigned daily/weekly call, engagement, and conversion targets.
Maintain a high level of professionalism and ensure a positive customer experience at every interaction.

Requirements
Minimum 2 years of experience in Customer Relations Executive (CRE), Customer Success, Customer Relationship Management, Telecalling, Inside Sales, or Call Center roles.
Excellent verbal communication skills in Malayalam and English.
Strong customer handling, convincing, negotiation, and interpersonal skills.
Basic computer knowledge and familiarity with CRM systems.
Robust follow-up and problem-solving abilities.
Customer-foc

📌 Customer Success Executive Kochi
🏢 SAMEDHA AYURVEDICS
📍 Kochi