Job Opening for Customer Care role at Wockhardt Hospitals Miraroad

Must be comfortable for all rotational shifts

Must be fluent in English communication

Major Job Qualifications/Specific Skills

Required Education:
Graduate/Post graduate in any field
Basic course in computers is desirable.

Experience
0 to 3 years preferably hospital industry
Good interpersonal skills
Positive communication skills
Should demonstrate leadership qualities
Positive Analytical & Mathematical Skills
People-oriented, adaptable and adaptable

Job Summary
Receive visitors or patients, ascertain their needs, direct them accordingly, answer the telephone, handle receipt and dispatch of reports and couriers and perform related clerical duties according to the department to which assigned.
They must adhere to customer care guidelines and assure quality care.

Principal Responsibilities
Receiving Calls
Giving Information
Transferring Calls to the required department
Making outbound calls




Taking Messages
To think independently and exercise ones own judgment in determining actions during emergencies and challenging situations. For E.g. If a patient refuses to pay his/her bill, they should know how to handle him or her.
To work with the hospital information system and other information technology resources and software as may be assigned on a periodic basis from time to time as per attached appendix.

Customer Service
To give accurate and tactful explanations to visitors, patients and hospitals employees and in recording exact information for messages.
To exercise high degree of tact and poise and occasionally overcoming language barriers.
To understand and apply knowledge of medical terminology.
To understand pertinent details in tabular form and avoid perceptual errors in arithmetic computation.

📌 Customer Care Executive Mira Road East
🏢 Wockhardt Hospitals
📍 Mira Road