We are looking for a
Contact Center Solution Architect
with solid experience in
Contact Center technologies, Omnichannel solutions, Cloud/SaaS and solution architecture
.

Key Skills
Contact Center / Contact Centre Technology
Omnichannel
– Voice, Teams, SMS, Email & Chat
WFM & Call Recording
applications
Solution / Technical Architecture
Cloud & SaaS solutions
Application & System Integration
JIRA & ServiceNow
Vendor & Stakeholder Management
SOA / Technical Design

What You'll Do
Design and support Contact Center solutions and platforms.
Translate business requirements into technical architecture and specifications.
Work with vendors, Product Owners, Development and QA teams.
Review technical designs and ensure architecture standards are followed.
Support Cloud infrastructure and network optimization.

Qualification:
BE / B.Tech / B.Sc.Bca /msc/mca . with relevant experience in Contact Center / Architecture roles.

📌 Contact Center Manager Pune
🏢 NMS Consultant
📍 Pune