Role & responsibilities

Technical Dispatch & Decision-Making
Triage incoming alarms, faults, and monitoring alerts; distinguish true faults requiring action from nuisance trips and transient conditions before committing field resources.
Make technical dispatch decisions determining whether an issue warrants a remote reset, a remote diagnostic session, or a truck roll and set the priority and required skill level for each dispatch.
Specify the corrective scope of work for the O&M; provider, including likely root cause, parts to bring, and the expected resolution, rather than leaving diagnosis entirely to the provider.
Balance competing site needs across the portfolio to prioritize work by production impact, safety, warranty exposure, and contractual response windows.

Troubleshooting & Root-Cause Resolution
Lead remote troubleshooting of inverter, DC, and balance-of-system faults, working through the issue with field technicians in real time to accelerate resolution.
Interpret SCADA / DAS data, event logs, alarm histories, IV-curve and string-level data,



and thermal scan results to localize underperformance and equipment failures.
Drive root-cause analysis on recurring or systemic issues and define corrective and preventive actions to keep them from recurring across the portfolio.
Escalate complex or warranty-related technical issues to OEMs, engineering, or the O&M; Manager with a explicit technical summary and recommended path forward.

RMA & Equipment Management
Initiate, track, and follow up on Return Merchandise Authorizations (RMAs) for failed or defective equipment; confirm correct part identification, warranty eligibility, and serial-number tracking.
Manage the full RMA lifecycle — failure documentation, shipment, replacement, and closeout — to minimize equipment downtime and maintain accurate spares visibility.

Quotes, Invoicing & Cost Verification
Request and obtain quotes from third-party O&M; providers for corrective maintenance and othe

📌 O&m Performance Lead Kolkata (India)
🏢 Aegis Renewable Tech Solutions
📍 India