Job Title

Team Lead Administration

Department

Administration / Facilities Management

Industry

BPO / ITES

Job Summary

The Team Lead Administration is responsible for managing and supervising daily administrative operations within a BPO setting. This role involves overseeing facility management, vendor coordination, transportation, security, housekeeping, and employee support services to ensure smooth business operations across shifts in a fast-paced work setting.

Key Responsibilities:

Administrative Operations
Supervise day-to-day administrative activities and ensure uninterrupted office operations.
Manage office facilities, seating arrangements, and infrastructure support.
Ensure the smooth functioning of cafeteria, transportation, housekeeping, and security services.

Team Management
Lead and guide the administration team across shifts.
Allocate tasks, monitor team performance, and ensure SLA compliance.
Conduct regular team meetings and training sessions.

Vendor & Facility Management
Coordinate with vendors for office maintenance,



AMC services, and procurement activities.
Monitor vendor performance and ensure timely service delivery.
Handle facility audits and compliance checks.

Transport & Shift Coordination
Oversee employee transportation operations for rotational shifts.
Coordinate transport schedules and resolve employee transportation concerns.
Ensure safety and compliance in transportation management.

Employee Support
Address employee administrative queries and handle escalations.
Support employee engagement activities, events, and wellness initiatives.
Coordinate onboarding logistics for recent employees.

Compliance & Reporting
Maintain administrative records, invoices, and asset inventories.
Prepare MIS reports related to administrative expenses and facility utilization.
Ensure adherence to company policies, health & safety standards, and statutory regulations.
Ensure timely feedback is obtained from

📌 Administration Team Lead Chennai (India)
🏢 T3Cogno
📍 India