Job Responsibilities
Handle incoming and outgoing calls from customers/clients.
Communicate with customers in Hindi and English professionally.
Understand customer queries, complaints, and service requirements.
Coordinate with the concerned service/technical/field teams for issue resolution.
Follow up with engineers/teams regarding pending service requests.
Provide customers with updates on service status and expected timelines.
Record call details, complaints, follow-ups, and resolutions in Excel/HRMS/CRM.
Escalate unresolved or urgent issues to the concerned manager.
Maintain proper documentation and daily call reports.
Ensure timely follow-up and positive customer satisfaction.
Coordinate between customers, field engineers, and internal departments.





Skills Required

Mandatory
Excellent Hindi communication – speaking is essential.
Good English communication – speaking and basic writing.
Positive telephone etiquette.
Active listening and customer-handling skills.
Basic computer knowledge.
MS Excel and MS Word knowledge.
Valuable follow-up and coordination skills.
Problem-solving ability.
Ability to handle multiple calls/tasks.
Patience and a polite attitude.
Valuable attention to detail.

Pay: ₹15,000.00 - ₹18,000.00 per month

Work Location: In person

📌 Call Coordinator Chennai
🏢 Zigma Technologies India P
📍 Chennai