Role & responsibilities
Configure and maintain ServiceNow modules and workflows.
Develop integrations using APIs, web services, and middleware tools.
Implement automation for Incident, Change, Problem, and Request Management processes.
Design and customize forms, workflows, business rules, and service catalogs.
Support ServiceNow platform enhancements and upgrades
Design, deploy, configure, and maintain enterprise tool settings relevant to the assigned track.
Develop and manage integrations between enterprise platforms and business applications using REST/SOAP APIs, middleware, and automation frameworks.
Build and maintain scripting/automation to reduce repetitive operational work and standardize routine tasks.




Take end-to-end operational ownership proactive monitoring, root cause analysis (RCA), recurring issue reduction, and continuous improvement rather than only reactive ticket resolution.
Act as a primary technical resource for incidents and escalations within the assigned platform area.
Apply an automation/AI mindset proactively using contemporary AI-assisted tools for scripting, troubleshooting, and documentation.
Maintain technical documentation, SOPs, and knowledge repositories.
Coordinate with infrastructure, application, and vendor teams for issue resolution.

📌 Systems Engineer Enterprise Tools Bwa Hyderabad
🏢 GSPANN
📍 Hyderabad