This position is responsible for creating “Delight” by breeding a Customer-Centric Experience for occupants of a large upscale up-to-date office with the focus on providing outstanding Experience in the Workspace. Incumbent will have a deep understanding of the Workspace and the surrounding areas and become the single point of contact for daily Workspace needs on the office floors and a counsel to the employees present.
Ideal Experience
Bachelor’s degree/ Degree in Hotel Management, business or other related field;
Experience of 1 - 3 years in hospitality – hotel & aviation Industry / Coworking spaces
Able to adapt in a quick-paced working workplace and versatile in meeting client changing needs and requirements
Proficient in MS Office suite
Excellent communication verbal and written.
Major Responsibilities
Establish direct relationship with the employees working from the office
Single Point of Contact of employees working from office for issues resolution & workspace change within the premises
Respond and close all service tickets and feedbacks within defined SLA
Shares observations regarding any misalignment to defined guidelines for using office amenities for (incl. data from housekeeping and engineering teams)
Have periodic connects with all point of contact of different business to understand their perspective of service
Plan and execute employee engagement events in line with client expectations
Consolidate feedback to management team regularly for ongoing improvement implementation
Report any concerns or patterns in employee feedback periodically to assistant workspace experience manager
Actively encourage an environment that supports teamwork, co-operation, performance excellence and personal success
Drive Client specific initiatives such technology roll-outs, benchmarking, best practices etc