Key Responsibilities
Handle customer queries related to import/export shipments, bookings, schedules, documentation, and delivery status.
Coordinate with shipping lines, airlines, transporters, CHA/customs brokers, overseas agents, and internal operations teams.
Receive and process customer booking requests and coordinate space confirmation.
Monitor shipments from booking to final delivery and proactively update customers on delays or changes.
Prepare and share shipment status reports, tracking details, arrival notices, and delivery updates.
Coordinate documentation such as Bill of Lading (BL), Air Waybill (AWB), Commercial Invoice, Packing List, Shipping Instructions, and other shipment-related documents.
Follow up on ETD, ETA, vessel/flight schedules, transshipment, container movement, and delivery status.




Resolve customer complaints and operational issues while maintaining valuable customer relationships.
Coordinate with the billing/accounts team regarding freight charges, invoices, debit/credit notes, and outstanding documentation.
Maintain accurate shipment records in the ERP/TMS/freight forwarding system.
Ensure customer instructions are communicated correctly to the operations team.
Follow company SOPs and ensure compliance with applicable shipping and customs requirements.
Support the sales team by providing operational information and customer-specific shipment updates.
Maintain regular communication with overseas agents and customers through email and phone.

Pay: Up to ₹60,000.00 per month

Work Location: In person

📌 Customer Service Freight Forwarding Fort (Mumbai)
🏢 Chrono Hire Consulting
📍 Mumbai