Role & responsibilities

Primary responsibility of the Investigator for Externalisation Business is to ensure the adherence of Investigation policies and protocols. Fraud prevention and detection would be the main objective . The role is cross-functional and requires deep collaboration and influencing ability with stakeholders from business , operational external partners and customers .

Job Description: -
As part of Investigation team he / she will be a single point of contact (SPOC) for the cases assigned and within the Region its follow up
Adhere to Investigation protocol and procedures. Collate and furnish breach statistics data and present the action initiatives to major stakeholders
Conduct case assessment and evaluation. Post assessment prepare investigation plan
Take up theAssigned cases for investigation , based on case evaluation
Follow up on cases, resolution and raise flags where management attention is needed
Support & coordinate with regional investigation teams for investigations,



coordinate and support the external agency whenever the specific task of investigation is outsourced to them.
Review investigation reports, prepare executive summary for trends and patterns, fine tune remedial measures with an objective of reducing losses and mitigate the evolving risks
Follow up with relevant stakeholders for status updates on remediation measures of the case outcome. Support and Guide the Security and Ops Teams on timely and effective execution of the same
. Assist & ensure the support for Externalisation / Customer Support / Hub Operations Team is structured.
Prepare and maintain database of investigation cases, resolved cases to be used for trend analysis as well as historical data
Deeply connect with data analytical teams , to obtain relevant shrinkage and loss related information and devise methodology for prevention, detection and resolution of frauds
Co-develop and document on the known standards on

📌 Fraud Investigator Delhi
🏢 TeamLease
📍 Delhi