Guest Relations Executive

Hotel: Le Royal Park, Puducherry
Department: Front Office / Guest Relations
Location: Puducherry
Employment Type: Full time
Salary: ₹20,000 – ₹22,000 per month

Position Summary

Le Royal Park, Puducherry is looking for a warm, confident, and guest-focused Guest Relations Executive to join our Front Office team. The candidate will be responsible for ensuring a welcoming experience for guests, handling their requests and concerns, and maintaining high standards of hospitality throughout their stay.

Key Responsibilities
Welcome and warmly greet guests upon arrival and throughout their stay.
Provide personalized assistance to guests and ensure a comfortable hotel experience.
Handle guest inquiries, requests, feedback, and complaints promptly and professionally.
Follow up on guest requests to ensure complete satisfaction.
Assist VIPs, repeat guests, and guests with special requirements.
Conduct courtesy calls and obtain guest feedback regarding their stay.
Coordinate with Front Office, Housekeeping, Food & Beverage, Engineering,



and other departments.
Maintain accurate records of guest preferences, requests, and complaints.
Assist with check-in, check-out, and other Front Office activities when required.
Explain and promote hotel facilities, restaurants, services, and special offers.
Assist guests with local information, transportation, and general travel-related requirements.
Handle guest complaints diplomatically and escalate issues to the appropriate manager when necessary.
Ensure qualified grooming and adherence to hotel service standards.
Support the hotel team in achieving guest satisfaction and maintaining positive guest reviews.
Assist with special occasions, celebrations, and personalized guest arrangements.

Candidate Profile
Diploma/Degree in Hotel Management, Hospitality, Tourism, or a related field preferred.
Minimum 1–3 years of experience in Guest Relations, Front Office, or a similar hospit

📌 Guest Relation Executive Puducherry (India)
🏢 HOTEL LE ROYAL PARK
📍 India