Key responsibilities:
Ownership of service tickets to deliver on training administration transactional processes for SuccessFactors Learning for the following activities:
Creation and lifecycle management of SuccessFactors learning entities (e.g. Items, Curricula, Instructors etc)
Assignment and removal of learning entities
Mark learning complete
Creation of and lifecycle management of Assessments (quiz and exams)
Reporting of learning records using standard reports from SuccessFactors Learning
Create user accounts for myLesson (GSK’s external version of SuccessFactors Learning)
Execution of monthly/quarterly governance transaction processes
Delivery of the above activities according to agreed SLAs and quality standards
Ownership of service tickets to deliver on administration transactional processes for Blend LXP/SAP Jam for the following activities:
Loading of non-SuccessFactors learning content through standard templates
Execution of monthly/quarterly governance transaction processes as directed by KGC Technology Manager




Delivery of the above activities according to agreed SLAs and quality standards
Work on updating the Myskill capability model by either creating a current model or reviewing the current cycle for updates.
Identify and implement necessary workarounds to minimize risk and avoid deviations.
Support SMEs with monthly quality check activities (for experienced associates).
Create customized reports and dashboards as requested by BUs, including compliance and other periodic reports.
Assist the L2 myLearning Tech Team in testing myLearning releases and other applications (e.g., AIR portal, Easygenerator).
Support L&D; Hub (Degreed) service tasks via ServiceNow.
Deploy multiple language versions of courses using the language selector framework.
Test and deploy multiple language versions of R&U;/online content courses in the current R&U; template in collaboration with the DLT Team.
Serve as the primary point of contact for

📌 Associate Skills And Learning Operations Bengaluru
🏢 GSK
📍 Bengaluru