Company: Artfills Online Learning Pvt. Ltd.
Location: Nashik
Work Mode: Work from Office
Timing: 11:00 AM – 8:00 PM
Working Days: 6 Days a Week (Saturday & Sunday Working)
Salary: Up to ₹25,000 per month
About the Role:
Artfills is looking for a target-oriented Assistant Team Leader – Customer Support* to manage a team of 3–4 members and drive smooth class booking operations.
Key Responsibilities
* Manage and guide a team of 3–4 Customer Support Executives.
Drive daily class bookings and team targets*.
* Monitor calls, follow-ups, bookings and team performance.
Track MIS/data and make data-driven decisions* to improve conversions.
* Handle customer escalations and ensure timely resolution.
* Coordinate with internal teams for smooth class scheduling and bookings.
* Coach team members and ensure achievement of individual and team targets.
Requirements
* Bachelor’s degree in any discipline.
* 2+ years of experience in Customer Support, Customer Success, Inside Sales or similar roles.
Experience managing a 3–4 member team.
* Excellent communication and follow-up skills.
* Target and result-oriented approach.
* Solid analytical and data-handling skills.
* Valuable knowledge of Excel/Google Sheets.
* EdTech experience will be an added advantage.
Pay: ₹240,000.00 - ₹300,000.00 per year
Perks:
Cell phone reimbursement
Paid sick time
Paid time off
Provident Fund
Work Location: In person
📌 Assistant Team Leader Customer Support Nashik
🏢 Artfills Online Learning Pvt .
📍 Nashik
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