Key Responsibilities
Handle inbound calls with professionalism and empathy.
Provide accurate information, resolve queries, and ensure customer satisfaction.
Document customer interactions and escalate issues when necessary.
Adhere to process guidelines, compliance standards, and service-level agreements (SLAs).
Maintain a positive and skilled demeanor while representing the organization globally.
Eligibility Criteria
Fresh graduates (any stream) are welcome to apply.
Excellent verbal and written communication skills in English.
Ability to work in rotational shifts, including night shifts.
Strong listening skills, patience, and customer-centric approach.
Basic computer knowledge and typing speed proficiency.
Desired Skills
Confidence in handling international customers.
Problem-solving ability with attention to detail.
Team player with adaptability to dynamic work environments.
Willingness to learn and grow in a fast-paced industry.
Education
Minimum qualification: Graduate in any discipline.
Candidates pursuing final year or awaiting results may also be considered.
Benefits
Market-competitive salary.
Comprehensive training and skill development programs.
Exposure to global customer service standards.
Growth opportunities opportunities within the organization.
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