17 Aug
|
VFS Global
|
India
Role & responsibilities
Welcoming and guiding customers as needed.
Delivering exceptional customer service by addressing inquiries, grievances, and needs, providing upscale real-time responses and resolutions.
Maintaining high service standards as per OneVasco & Partner guidelines.
Collaborating closely with various stakeholders, including Vasco, VAC Operations and Enabling units, to resolve customer feedback.
Handling grievances, appreciations, and suggestions, sharing them for best practice enhancement.
Intervening to address any dissatisfaction expressed by customers regarding their submissions.
Ensuring Lounge upkeep, hygiene and SOP guidelines are adhered to
Handholding and guiding customers during their Visa journey
Should convey the information in a transparent and a concise manner and be open to listen and understand the communications passed across by Customers
Preferred candidate profile
📌 Guest Relation Executive Mumbai (India)
🏢 VFS Global
📍 India