Role Purpose:

The Service Designer / Senior UX Designer owns the “What and Why” of the product. This role ensures that the product is solving the right problems, for the right users, in the right way, by translating user needs, program context, and learning outcomes into meaningful product experiences.

You will work closely with Product Manager Ops, LxD, UX, Research, Analytics, and Program teams to define journeys, shape solutions, continuously improve user outcomes, and drive the validation of innovations from concept through scale.

Key Responsibilities:
Product Discovery & Problem Framing
Lead problem definition grounded in user, program, and field realities
Identify key user needs, constraints, and chance areas
Translate ambiguity into explicit problem statements and solution directions
Conduct user research, stakeholder interviews, and field immersions to validate problem statements
Synthesize qualitative and quantitative insights into actionable product opportunities
Ensure product prospects are rooted in real learner, educator, and ecosystem needs




Experience Design & Journey Ownership
Own end-to-end user journeys (Explore → Decide → Learn → Transition)
Define experience flows, interaction patterns, and product principles
Ensure coherence across touchpoints (app, content, support systems)
Continuously identify friction points and opportunities to improve engagement, retention, and outcomes
Advocate for learner and educator needs throughout the product lifecycle
Requirements & Product Definition
Create PRDs, user stories, and acceptance criteria
Define scope and success criteria for features and journeys
Collaborate with Engineering to ensure clarity and feasibility
Ensure requirements clearly articulate the user problem, desired outcome, and success measures
Support delivery teams in making informed trade-offs while preserving user value
Roadmap & Prioritization
Prioritize product roadmap based on:
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📌 Service Designer Bangalore Metropolitan Area
🏢 Quest Alliance
📍 Bangalore Metropolitan Area