Position Title:
Specialist – Order fulfilment and Logistics

Experience Required:
2–3 years

Department:
Operations / Supply Chain

Location:
In Office - Gurugram

Role Overview

We are seeking a detail-oriented Specialist – Order Management and Logistics to manage end-to-end order and cross-border shipment operations. The ideal candidate will have hands-on experience coordinating international shipments, a working knowledge of Incoterms, and proficiency in ERP systems (NetSuite and Sage) to ensure accurate, timely, and compliant order processing.

Key Responsibilities
Manage the complete order-to-delivery lifecycle, including order entry, processing and status tracking in NetSuite and Sage
Coordinate cross-country/international shipments, liaising with freight forwarders, carriers, and customs brokers
Apply appropriate Incoterms (e.g., FOB, CIF, DAP, EXW) based on shipment type, customer agreements, and regulatory requirements
Track shipments proactively and communicate delays, exceptions, or discrepancies to internal stakeholders and customers




Ensure accurate documentation for cross-border shipments, including commercial invoices, packing lists, and customs paperwork
Reconcile purchase orders, and shipment records across systems to maintain data accuracy
Coordinate with supplier to procurement and ensure fulfilment timelines are met
Monitor inventory availability and flag potential fulfilment risks or delays
Support root-cause analysis and resolution of order/shipment discrepancies (short shipments, damages, delays)
Generate periodic reports on shipment tracking and fulfilment.

Required Skills & Qualifications
2–3 years of experience in order management, logistics, or supply chain operations
Demonstrated experience handling cross-country/international shipments
Working knowledge of Incoterms and their practical application in shipping and contracts
Hands-on experience with shipment tracking and fulfilment processes
Proficiency in Net

📌 Order Fulfilment And Logistic Gurugram
🏢 ithina
📍 Gurugram